Terms and Conditions

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Terms and Conditions

AGREEMENT
By donating to ChanCes Charity Foundation Pty Ltd, you are agreeing to our terms and conditions including our refund policy. Please review the following prior to making your donation.

TRADING POLICY
ChanCes Charity Foundation Pty Ltd is a business located in Australia and registered under Australian law.

ChanCes Charity Foundation Pty Ltd adheres to all relevant fair trading laws, policies and practices. Find out more at www.fairtrading.nsw.gov.au and www.accc.gov.au.

ChanCes Charity Foundation Pty Ltd is a Registered Charity with Australia’s regulating body the ACNC (Australian Charities and Not-for-profits Commission). To find out more go to the ACNC www.acnc.gov.au

PRIVACY
ChanCes Charity Foundation Pty Ltd regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all ChanCes Charity Foundation Pty Ltd users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact us via email info@chances.org.au

COLLECTION OF INFORMATION
In order to use the ChanCes Charity Foundation Pty Ltd website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to donations including email. Any information collected by ChanCes Charity Foundation Pty Ltd is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

USE OF COLLECTION INFORMATION
Any details collected from ChanCes Charity Foundation Pty Ltd customers is required in order to provide you with our high level of customer service. Correspondence is recorded in order to provide service references.

STORAGE OF COLLECTED INFORMATION
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at info@chances.org.au

ACCESS TO COLLECTED INFORMATION
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@chances.org.au

DONATIONS
ChanCes Charity Foundation Pty Ltd uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
1. Payments are fully automated with an immediate response.
2. Your complete credit card number cannot be viewed by ChanCes Charity Foundation Pty Ltd or any outside party.
3. All transactions are performed under 128 Bit SSL Certificate.
4. All transaction data is encrypted for storage within eWAY’s bank grade data centre, further protecting your credit card data.
5. eWAY is an authorised third party processor for all the major Australian banks.
6. eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by ChanCes Charity Foundation Pty Ltd.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

PAYMENT CURRENCY
All transactions are processed in Australian dollars.

If you make a donation, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes only. If we have trouble processing a donation, we will use this information to contact you.

PAYMENT CONFIRMATION
After donating online, you will receive an email confirmation from eWAY containing your donation details, normally within a few minutes of donating. Donations of $2 and more are tax deductible. If you wish to query a donation please contact us at info@chances.org.au

REFUNDS AND CANCELLATIONS
A refund may be available if you make an error in your donation. Any refunds will be made by credit to the card used for the original donation. If you make an error please, email us at info@chances.org.au as soon as possible. Donations cannot be cancelled if we have already notified a third party of its receipt.

COMMUNICATIONS
ChanCes Charity Foundation Pty Ltd uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time you wish not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@chances.org.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

THIRD PARTIES
ChanCes Charity Foundation Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. ChanCes Charity Foundation Pty Ltd does not share any information with third parties for any unknown or unrelated uses.

LEGAL
ChanCes Charity Foundation Pty Ltd reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

LINKS
Links on the ChanCes Charity Foundation Pty Ltd website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Chances Charity Foundation Website http://www.chances.org.au/

CHANGES TO PRIVACY POLICY
If we decide to change our privacy policy, we will post those changes to this privacy statement, on the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

CONTACT DETAILS
ChanCes Charity Foundation Pty Ltd
ABN 52 603 681 670
Level 2, 20 Chandos Street
St Leonards NSW 2065
PO Box 312, St Leonards NSW 1590
Australia
Phone: + 61 2 98828000
Email: info@chances.org.au
Website: http://www.chances.org.au

CUSTOMER SERVICE CONTACTS
info@chances.org.au

BUSINESS LOCATION
We are a business located in Australia and registered under Australian law.

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